Forum Discussion

jmc0228's avatar
jmc0228
Newbie
3 years ago
Solved

Can't setup home monitoring

I'm unable to set up home monitoring. Once I go to set up system, I tap on the first step "Roku Monitoring Hub" and a loading modal shows up and then disappears and nothing happens. I've tried waitin...
BradStein20's avatar
BradStein20
Reel Rookie
2 years ago

I got it figured out. System is working.

JohnH26's avatar
JohnH26
Newbie
2 years ago

I've got the same problem. What did you do? 

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi JohnH26,

    Thanks for posting in the Roku Community!

    Can you please specify the issue you are experiencing? What Roku Smart Home device are you trying to set up? Are you getting any error codes or messages? What troubleshooting steps have you already taken to try to resolve the issue?

    With more detailed information, we'll be able to assist you further.

    All the best,

    Chel

    • Jrod63's avatar
      Jrod63
      Reel Rookie
      2 years ago

      I'm having the same issue as everyone else trying to set up Roku smart home system.  I installed Roku smart home app on my android phone. Version android 9 by the way.  The first time after downloading app, I opened it and it crashed repeatedly. I uninstalled and reinstalled app and the crashes continued, I uninstalled and cleared the cache on my phone reinstalled the app and finally was able to get to the log in screen without crashes. After logging in and getting to the point of setting up the Roku smart hub and pressing the button to do so, the loading icon shows on my phone screen for about 3 seconds and then disappears. After that nothing. I have tried repeating all of the above steps many times and still nothing.  App broken again? Without the app working this entire system is worthless. That includes the entire Roku Smart Home System, two cameras and two solar panels. 

      Urgent help and a fix from Roku support needed before I return entire system.   

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi Jrod63,

        Greetings from the Roku Community!

        We're glad to assist you with your problem with your Roku Smart Home app. Kindly provide the following details so we can escalate this to the appropriate Roku team.

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
        • Brand, model, and current OS that the mobile device is running.
        • Version of the Roku mobile app that your mobile device is using.

        We'll be waiting for your response.

        Kind regards,

        Eunice