Forum Discussion

Leahbug143's avatar
Leahbug143
Reel Rookie
11 months ago

Cant load the live feed on the roku smart home app

I am having trouble connecting to the live feed on the app. It will load for a couple seconds I clicked the sound on and it stops loading and says reconnect camera Error code negative 35. It's been b...
RokuERey's avatar
RokuERey
Retired Moderator
11 months ago

Hi Leahbug143,

Thanks for reaching us about this issue. This could be an issue within the app or the network itself. We would recommend performing some basic troubleshooting by following the steps below.

  1. Go to Home> select Camera> select Restart.
  2. Unplug the camera from the power outlet and then relaunch the Smart Home app.
  3. Reboot your router.

If the problem persists, please report back here along with the details below.

  • Log ID: From the camera, go to settings gear > support > submit log
  • Firmware version
  • Brand of the device

We'll be looking forward to your update.

Thanks,
Rey