Cannot Turn Off Motion Tagging
According to the help articles, there should be an icon that says “motion tagging” when you hit the “…” button in camera view. When I do that, my options are night vision, album, time lapse, siren, and power.
There’s a space for a sixth option that I assume should be where motion tagging shows up. I’ve turned off the camera, updated firmware, updated the app, and turned my camera off and on. I’m just trying to watch a bird nest so the purple boxes are unnecessary and impeding the image.
Hi nachonoche,
Thanks for posting!
Motion Tagging doesn’t work on Indoor/Outdoor Cameras with Firmware 6.0 or later. That’s totally normal, so if you're seeing this, your device isn’t broken.
Please check the latest firmware version of your camera by following these steps:
- Select a device from the Home screen in the smart home app
- Tap Settings
in the top corner
- Tap Device info
- Tap Firmware version to see the current software and build version and check for an update
- If a software update is available, tap Update
After the software update is finished, your smart home device will automatically restart.
Thanks for your understanding.
Roku Community Team
