Forum Discussion

Lykins2018's avatar
Lykins2018
Newbie
2 years ago
Solved

Cannot login on Roku Smart Home App

I'm having this same issue with my mobile app on my android. I've already done everything uninstalled the app 2 time reinstalled it manually put in my user name and password still saying nothing matches. I can sign in through regular website just not the app 

  • RokuAustin's avatar
    RokuAustin
    2 years ago

    We've updated the Smart Home app on Google Play and you should now be able to log in with the latest app. Please update your Smart Home app and try logging in again.

    We're going to go ahead and close this thread as we believe this issue is now resolved, but please open a new thread if you're still experiencing an issue so that we can help. 

    More info: [Resolved][Smart Home app] Android log in issue 

8 Replies

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  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Lykins2018, if you don't have the Roku mobile app, install it and see if you can log into your Roku account on it.  If you have it already, but it's signed into a different Roku account, try signing into the same account as you're using for your "smart" 🙄 home devices.  For me, once I signed into the mobile app with the same Roku account that my "smart" devices are linked to I was able to sign in on the smart home app without even needing to enter a password.

    Roku Mobile App - Free for iOS® or Android™ | Roku

    • scrotor's avatar
      scrotor
      Reel Rookie
      2 years ago

      Renojim!

      Hey I was looking thru the posts on this issue, for I just got done installing the roku flood camera and was having the same issues logging into Smart home app.

      Your post saved the day. It's interesting how when I do use the Roku app on my phone, I can see real time status of my roku's around the house- This immediately leaves me to believe that I AM logged into my roku account....but I'm not! I logged in via the Roku app, jumped to the Smart home app and it automatically recognized me via email.

      Thanks again Renojim.

       

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, scrotor

        Warmest of welcomes.

        We appreciate you for sharing this information with us, and we're sorry to hear about the trouble you've experienced with the Roku Smart Home app. For this instance, we recommend checking for updates with the app. Once available, kindly update the app. After this, reset the password of your Roku account here Reset Password.

        If there aren't any available updates, please check on it and try again later and perform the steps mentioned above once an update is available.

        Please keep us posted.

        Best wishes,
        Kash

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Lykins2018

    Warm welcomes here in the Roku Community.

    We apologize for the inconvenience you're experiencing with logging into the Roku Smart Home App. We understand how frustrating this can be and we're here to assist you in resolving the issue. For this matter, we recommend changing the password of your account to successfully log in to the Roku Smart Home App. Kindly be guided on how to reset your password here Password Reset.

    If you're still unable to log in with the Roku Smart Home App, please keep us posted, and we'll continue to assist you.

    Best wishes,
    Kash

    • JMOM's avatar
      JMOM
      Newbie
      2 years ago

      I am having trouble logging in as well. Going on 2 or 3 days now. Reset my password multiple times and still can't get in. We pay for the services and it's not being fixed. Really getting annoyed. 

      • scrotor's avatar
        scrotor
        Reel Rookie
        2 years ago

        what solved the problem for me was logging into the roku app. It seems like there may be a correlation between the roku app and the smart home app. 

        In the roku app, select the icon in the top right corner that kinda looks like a mens bathroom sign. see if your logged in. For me, i was not. so i logged in. then ran the smart home app with no problems signing in.