Forum Discussion

LS7000's avatar
LS7000
Newbie
10 months ago
Solved

Cannot connect new smart plug

Hello, I recently purchased a smart plug.  When I follow the steps, I am unable to connect; the app takes me to a page offering a "Next" button.  When I hit that, I am taken to a page that says: "Tu...
  • RokuReynan-L's avatar
    RokuReynan-L
    10 months ago

    Hi, LS7000.

    Greetings from the Roku Community!

    Thanks for reaching us about having an issue setting up your Smart Plug. We're here to help.

    Could you please try closing and re-opening the app? If the issue persists, you may try uninstalling and re-installing the app.

    Please keep us posted.

    Thanks,
    The Roku Community Team

RokuReynan-L's avatar
RokuReynan-L
Retired Moderator
10 months ago

Hi, LS7000.

Greetings from the Roku Community!

Thanks for reaching us about having an issue setting up your Smart Plug. We're here to help.

Could you please try closing and re-opening the app? If the issue persists, you may try uninstalling and re-installing the app.

Please keep us posted.

Thanks,
The Roku Community Team