Forum Discussion

First__name11's avatar
First__name11
Newbie
2 years ago
Solved

Can you get a notification when the indoor camera gets disconnected or turned off

I have time gaps in my detection videos an I'm worried they might be getting either unplugged or a dropped signal. Is there a way to get a notification when the cameras go off line?

  • RokuMaryEF's avatar
    RokuMaryEF
    5 months ago

    Hey everyone!

    Just a heads-up—currently, we don’t send notifications when your Roku Indoor Camera gets disconnected or turned off. If you try to access it without the internet, you’ll see an error, but there won’t be a specific alert for the disconnect.

    That said, we’re taking your feedback into account for future updates. Thanks for sharing your thoughts with us!

    Happy Streaming! 💜
    The Roku Community Team

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  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi First__name11,

    Thanks for the inquiry!

    Please be advised that you have the option to view your cameras using the Roku Smart Home app on your mobile device. It's important to note that if a camera is unplugged, unavailable, or offline, you will receive a message when you attempt to view it within the mobile app. This message will let you know that the camera is currently unavailable.

    If there's anything else that we can do to help you, please keep us posted.

    Best regards,
    John

    • AH04's avatar
      AH04
      Channel Surfer
      2 years ago

      But can you get a notification sent to your phone if a camera is disconnected?  I won't be constantly checking the app to see if all cameras are working...  My old cameras send notifications when disconnected.

    • RokuMaryEF's avatar
      RokuMaryEF
      Community Moderator
      5 months ago

      Hey everyone!

      Just a heads-up—currently, we don’t send notifications when your Roku Indoor Camera gets disconnected or turned off. If you try to access it without the internet, you’ll see an error, but there won’t be a specific alert for the disconnect.

      That said, we’re taking your feedback into account for future updates. Thanks for sharing your thoughts with us!

      Happy Streaming! 💜
      The Roku Community Team