Forum Discussion

Gabby480's avatar
Gabby480
Binge Watcher
3 years ago
Solved

Can not set up new outdoor wireless Roku camera

I can not even set up my new Roku outdoor wireless camera. The blue light just keeps blinking, never hooking up with the Wi-Fi. I bought this directly from Roku and need to know how to send it back. I use the Roku for my tv so l thought for sure their camera would work. Can anyone help? 

  • renojim's avatar
    renojim
    3 years ago

    Is the blue light on both the base station and camera flashing?  I had all kinds of trouble getting my camera to initially pair, but I can't remember exactly what the solution was.  I do remember pushing and holding various buttons and then lights started flashing and something said, "Pairing in process" or something like that.  It scared the **bleep** out of me.  It failed multiple times and then finally connected.

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  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    Is the blue light on both the base station and camera flashing?  I had all kinds of trouble getting my camera to initially pair, but I can't remember exactly what the solution was.  I do remember pushing and holding various buttons and then lights started flashing and something said, "Pairing in process" or something like that.  It scared the **bleep** out of me.  It failed multiple times and then finally connected.

    • Gabby480's avatar
      Gabby480
      Binge Watcher
      3 years ago

      Thank you for your reply. After trying to set the camera up again, I watched the video along while I was doing it and that helped. I finally did get it set up. It took a few times to pair, and for the update to go through, but it did finally. Now I just have wait until my husband gets it hooked up outside and it’s good to go. 

    • Sasgant's avatar
      Sasgant
      Newbie
      2 years ago

      How long do you hold synch buttons to get pairing

       

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi Sasgant,

        Greetings from the Roku Community!

        We're glad to assist you with your inquiry about setting up your Roku camera. You can press the sync button on your base station and outdoor camera for about 3 seconds or so. To be better assisted, please check out this support article on how to setup your Roku Outdoor Camera SE.

        We hope this helps.

        Kind regards,

        Eunice