Forum Discussion

DylanSmartHome's avatar
DylanSmartHome
Binge Watcher
3 years ago
Solved

Can I switch my cameras to a new Roku account without being there?

So, I'm American, but I may have been in Canada when I made my Roku account? I was pretty sure I had my Roku account before I put a Roku streaming device in an apartment in Canada, but maybe I'm mist...
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi DylanSmartHome 

    Thanks for posting in the Roku Community regarding your inquiry of linking your Roku Smart Home devices to another Roku account.

    Since your inquiry is related to your Roku account, it would be best that we don't assist you further publicly to protect your information. Please reach out to our Support team directly here for your 'Account, payments & subscriptions' issue. They will be able to further assist you.

    If you have any other issues in the future, please don't hesitate to post again in the Community!


    Thanks,
    Danny

DylanSmartHome's avatar
DylanSmartHome
Binge Watcher
3 years ago

Please don't mark this as solved. It's far from solved and I posted here because I have little to no hope anyone with Roku cares or could help me even if they wanted to. So, I'm hoping another customer may be able to help. These cameras and the near zero support I've gotten from Roku on them has destroyed my faith in the company.  And to think, I used to recommend your streaming products every chance I had.

I will try to ask phone support the question about switching the cameras to a new US account when I have time to waste and don't mind being disappointed and frustrated again. But I have pretty much zero hope they can fix the account and have it be made a US account.

But someone really needs to change the camera setup to at least give a warning that the account is from a country the cameras are not supported, that account nationality settings can never change, that the cameras will never work with subscription service using such an account, and advise the person to make a new account for the cameras. But, that won't help me now and I'm not wasting more of my time than I have to. If Roku cares, they will makes those changes without me doing anything.  But they won't. I hope I'm proven wrong, but I really doubt it!

SergeB's avatar
SergeB
Streaming Star
3 years ago

Hi, I learned the hard way about Canada/US Roku, and I had a situation like yours, I will spare you all the details but here is what I would try in your situation.

NOTE: when u r in the US and  you hit the Roku site to create an account, you are at www.roku .com so you create a US account automatically BUT if you are in Canada and hit the Roku site, you are automatically routed to www.roku.com/en-ca so you create a Canadian account.

So makes sure you are in the US, go to Roku, create a US account then go to the Roku home app, home screen at the bottom right and tap the account icon and switch from your Canadian to US account. Try that, may work.