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Teri1369's avatar
Teri1369
Newbie
11 months ago

Cameras will mot stay connected on my LE devices

I have 2 LT Roku which I use to watch my Roku cameras for my 91 year old mother. They were working fine until the last 2 weeks and now will not stay connected. I have updated everything, deleted and reinstalled the cameras, and rebooted the LT. I only use one at a time. The cameras work fine on my phone but will not stay connected on my LT.

1 Reply

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    11 months ago

    Hi Teri1369,

    A warm welcome here in the Roku Community, and thanks for raising this concern directly with us!

    We would like to gather more information regarding this issue that you had with the Roku Ultra LT since you are not able to view the Roku camera on the app. Can you please provide the following information below?

    • Are you getting any error messages or codes?
    • Is this the only app that you are having any issues with?
    • Could you provide us with a video clip?

    With detailed information, we will be able to assist you further.

    Thanks,
    John