Forum Discussion

Pendeco's avatar
Pendeco
Newbie
3 months ago
Solved

Cameras Randomly Goes Offline

Purchased four indoor/outdoor battery wireless cameras. Cant recall a time all four were connected at the same time.  Always at least one, sometimes all four are "offline".  Never have reconnected ...
cameras & doorbells
  • RokuHaz-M's avatar
    RokuHaz-M
    3 months ago

    Hi there! Pendeco​

    We understand you’re experiencing issues with your cameras—such as not connecting at the same time, showing no more than two live feeds, and sending car‑detection alerts even when that feature is disabled.

    Try this:

    • Update the Roku Smart Home app and camera to the latest version
    • Restart the camera
    • Restart the router (unplug for a minute, then plug back in)
    • Disconnect other devices from your network to reduce congestion.

    Let me know if this does the trick.

    Roku Community Team

RokuHaz-M's avatar
RokuHaz-M
Community Moderator
3 months ago

Hi there! Pendeco​

We understand you’re experiencing issues with your cameras—such as not connecting at the same time, showing no more than two live feeds, and sending car‑detection alerts even when that feature is disabled.

Try this:

  • Update the Roku Smart Home app and camera to the latest version
  • Restart the camera
  • Restart the router (unplug for a minute, then plug back in)
  • Disconnect other devices from your network to reduce congestion.

Let me know if this does the trick.

Roku Community Team