Cameras not showing motion videos
A few days ago my 360 Camera and two outdoor cameras stopped being able to playback live video. They show they record motion in the app then when I click on it, it just shows a still shot, no ability...
Forum Discussion
Good evening. I do have an active camera plus subscription.
Hi Aegis77,
Thanks for keeping us posted.
We will be more than happy to further assist you with this issue with the event recordings on your Roku camera. Please try the troubleshooting steps below:
- Ensure that motion and sound are turned on in the Events Recording setting.
- Check if there are no event recording schedules.
- Restart the modem and router, and ensure that the camera is connected to the network and receiving enough connection.
- Restart the Roku Smart Home App, try to sign out, and sign back in.
For additional troubleshooting, you can visit our support page here: How to fix a video recording or scheduling issue on your Roku Smart Home camera or video doorbell
Please try doing this and see if it helps with what you're experiencing.
Best,
The Roku Community Team
I have tried all the items above that John mentioned and the cameras are still just taking stills which is odd because the fourth camera i have in my kitchen still operates normally with video playback.
Hi, Aegis77.
Thanks for getting back to us!
We appreciate you providing us with this information. We're here to further assist you.
Could you please try to uninstall and re-install the app? Let's see if that would make any difference.
Please keep us posted.
Thanks,
The Roku Community TeamI've logged out and back into the app. I've deleted the app and reinstalled it. I even went out and back a new camera to try and the issue persists on that one. The cameras are even doing to same thing on my girlfriend's iPhone app.
