Forum Discussion

Kfearn's avatar
Kfearn
Newbie
16 days ago

Cameras not recording

My cameras are not recording, and when I look into my subscriptions it seems as if its unpaid. Is there any updates on when this will be resolved? 

1 Reply

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  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator

    Hey there!  Kfearn​ 

    I see what you mean, your camera’s not recording, and it looks like the subscription’s showing as unpaid. To get this sorted, just reach out to our Accounts, Payments & Subscriptions team. Head over to the Roku Support page and click the “Start chatting” button at the bottom to connect with someone who can help.

    Hope this gets fixed soon!

    Roku Community Team