Forum Discussion

envyme44's avatar
envyme44
Newbie
9 months ago

Cameras not recording, only capturing pictures

So I bought a Roku doorbell camera back in December. I got a 14-day free trial, and I loved it!  I am a mother of 6, so protecting my home and family is very important to me. 
Fast forward to now I have purchased the floodlight camera as well as paid for the yearly Plus subscription for all my devices. Now all of a sudden my cameras will not record! They will only take a picture. I am beyond frustrated and disappointed at this point, and that's a nice way of putting it. I have tried all the troubleshooting steps I have found online. Everything is up to date, turned on correctly, etc. 

What is going on, Roku??? Should I just return these cameras and find another brand because this seems to be an ongoing issue? Someone, please help!

smart home subscription

2 Replies

  • Leah10818's avatar
    Leah10818
    Newbie
    9 months ago

    I am having the same issue now and have contacted support as well. I have had Roku for almost a year and never had this issue ever.  Seems a lot of people are having this issue now 

    • RokuReynan-L's avatar
      RokuReynan-L
      Retired Moderator
      9 months ago

      Hi, Leah10818 and envyme44.

      Greetings from the Roku Community!

      We appreciate you letting us know about the issue with your camera only taking a picture. We're here to help.

      Could you please try to uninstall and re-install the app? Let's see if that would make any difference.

      Please keep us posted.

      Thanks,
      The Roku Community