Forum Discussion

madjango69's avatar
madjango69
Newbie
2 years ago
Solved

Cameras dont show correct time.

  • RokuRiamie-D's avatar
    RokuRiamie-D
    2 years ago

    Hi madjango69,

    Thanks for your first post in the Roku Community.

    I understand that the time shown in your Roku Smart Home camera is incorrect. I'm more than happy to assist you with this.

    Kindly try this step-by-step process on how to change the time zone of your Roku camera:

    • Access your Smart Home app and select your camera.
    • On the top left corner, you will be able to see the Settings icon. Select that.
    • Navigate to Advanced Settings, and right below you'll be able to see the "Sync time" option. Then click Sync.

    Please let us know if these steps help you to resolve your concern.

    Best Regards,
    Riamie

  • RokuRiamie-D's avatar
    RokuRiamie-D
    12 months ago

    Hi Beloved11,

    Thanks for posting in the Roku Community!

    We understand that you don't see the Sync time option on your Roku Smart home app when trying to fix the time zone of your Roku camera events recording.

    We recommend following our troubleshooting steps to assist you in resolving this issue:

    • Uninstall and install the app
    • Restart all the devices including the router and Roku device

    Please let us know if the issue persists.

    Regards,
    Riamie

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
2 years ago

Hi madjango69,

Thanks for your first post in the Roku Community.

I understand that the time shown in your Roku Smart Home camera is incorrect. I'm more than happy to assist you with this.

Kindly try this step-by-step process on how to change the time zone of your Roku camera:

  • Access your Smart Home app and select your camera.
  • On the top left corner, you will be able to see the Settings icon. Select that.
  • Navigate to Advanced Settings, and right below you'll be able to see the "Sync time" option. Then click Sync.

Please let us know if these steps help you to resolve your concern.

Best Regards,
Riamie

Beloved11's avatar
Beloved11
Channel Surfer
2 years ago

My Roku SE outdoor camera does not have the sync time option when I go into advance settings.Its annoying and confusing to see incorrect time displayed on recorded events.How do I fix the time?

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    12 months ago

    Hi Beloved11,

    Thanks for posting in the Roku Community!

    We understand that you don't see the Sync time option on your Roku Smart home app when trying to fix the time zone of your Roku camera events recording.

    We recommend following our troubleshooting steps to assist you in resolving this issue:

    • Uninstall and install the app
    • Restart all the devices including the router and Roku device

    Please let us know if the issue persists.

    Regards,
    Riamie