Forum Discussion

crtmme's avatar
crtmme
Channel Surfer
11 months ago
Solved

Camera will not detect motion, sound or even pictures. WITH subscription

I have 3 Roku cameras inside my house. The one in my bedroom is basically useless. I’ve reset the cameras, I’ve logged out, I’ve deleted them off my app, I’ve deleted the app itself , I’ve tried rese...
  • RokuRiamie-D's avatar
    RokuRiamie-D
    10 months ago

    Hi Tony2020,

    Welcome to the Roku Community!

    Thank you for letting us know that you're having trouble with your Roku camera, which is freezing and not detecting motion or events. We'd be happy to assist you with this.

    In order to provide you with the best possible assistance, we would like to have more details about your freezing issue. Could you please share more specific details about when this problem occurs? For example, does it happen while you are watching a live stream, during the playback of event recordings, or when you launch the Roku Smart Home app?

    If you’re having trouble with your Roku cameras not detecting any events or motion, it’s essential to first check your Roku account. Make sure that you have an active subscription to Roku Smart Home. Without this subscription, your Roku cameras will be unable to record any events.

    1. Sign in to your Roku account
    2. Select Manage Your Subscriptions
    3. Under Active subscriptions, select Roku Smart Home Subscription.

    If your subscription for Roku Smart Home is inactive, please visit our Roku Support article: How to sign up for and manage a Roku Smart Home Subscription for cameras & doorbells

    We hope you find this information helpful. Please keep us posted.

    Regards,
    Riamie

TheTinX's avatar
TheTinX
Newbie
10 months ago

This is happening to me, I just bought 4 brand new cameras firmware 6.1.0 Build 48-FD, new account and I have the subscription but they only record motion after I restart the camera.  I tried messing with the sensitivity but no luck.

If anyone knows of a trick please let me know.

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
10 months ago

Hi TheTinX,

Welcome to the Roku Community!

Thank you for letting us know that you are having an issue with your Roku camera that is not recording. We would like to look closely into the issue, so could you please provide us with the following details?

  • Log ID:  (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)
  • Firmware version 
  • Are there any error codes/error messages? If so, what is the error?
  • Troubleshooting steps taken

Providing these details will help us to further investigate the issue.

Regards,
Riamie