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Taryn89's avatar
Taryn89
Newbie
11 months ago
Solved

Camera Motion tracking is not available

I use to be able to see in purple a highlighted area on my videos to show me what triggered the motion but now I don't. I heard to turn on motion tracking but not sure where I find this on my mobile app. Can someone please assist?

  • Hi Taryn89,

    Welcome to the Roku Community!

    We understand that you are not longer seeing the motion tagging on your Roku camera. We would be more than willing to provide you with further details about this.

    We would like to bring to your attention that motion tagging functionality has been discontinued in camera firmware versions 6.0 and higher. As a result, cameras operating on these versions will no longer support motion tagging features.

    Thank you for your understanding. Please let us know if there's anything else you would like to address.

    Cheers,
    Riamie

1 Reply

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator

    Hi Taryn89,

    Welcome to the Roku Community!

    We understand that you are not longer seeing the motion tagging on your Roku camera. We would be more than willing to provide you with further details about this.

    We would like to bring to your attention that motion tagging functionality has been discontinued in camera firmware versions 6.0 and higher. As a result, cameras operating on these versions will no longer support motion tagging features.

    Thank you for your understanding. Please let us know if there's anything else you would like to address.

    Cheers,
    Riamie