Camera live stream freezes on first view
Here is the experience I am having when viewing a camera's live stream: I open the app and tap on a camera. The video feed opens and plays for about a second and then freezes. Sound continues to s...
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Yeah, tried that before posting. Don't think it's an issue with the device (read camera).
As an additional note, this behavior does not happen on the Camera Channel on any of my 3 Roku streaming players.
This appears to be a bug in the software on my Android phone.
Other things I've tried to no avail:
- Clearing cache in the app
- Logging out of the app and back in
- Rebooting the phone
- Uninstalling the app and reinstalling
Each time I open any camera stream (after opening the app or watching another camera), it will freeze video while continuing to play audio. Closing the stream and reopening the same stream seems to be the only way to temporarily resolve the issue for that particular stream.
Thanks for the additional information, Ubiquity60914!
We would like to gather more details to investigate this issue with the Roku camera further since the live stream freezes. Can you please provide the following information below?
- When did the issue start?
- Could you share with us a video clip of your running problem?
With detailed information, we will be able to assist you further.
Thanks,
John
