Forum Discussion

Danicrane02's avatar
Danicrane02
Newbie
2 years ago
Solved

camera footage isn’t recording events anymore

My boyfriend and I recently got cameras for both of our apartments. Since that day it has worked perfectly. I noticed I wasn’t getting any notifications so I decided to look to see if there were any ...
  • RokuMaryEF's avatar
    RokuMaryEF
    9 months ago

    Hey everyone,

    If your Roku Camera isn't recording events, try these steps:

    • Log out and back into the Roku Smart Home app:
      • Tap "Account" in the bottom left corner.
      • Tap "Sign Out."
      • Tap "Use a different Roku account" (even if using the same account).
      • Enter your email and password.

    Note: We'll mark this post as solved. If you're still having trouble, please:

    • Search the Community: Look for other threads that might discuss the same problem.
    • Start a New Thread: Create a new thread to describe your specific issue.

    Thanks,
    The Roku Community Team

    Was this post helpful? click Kudos 👍

  • User45's avatar
    User45
    Streaming Star
    2 years ago

    Should I replace camera? Events issues

  • User45's avatar
    User45
    Streaming Star
    2 years ago

    Frustrating chasing issues with “Events” not recording one out of 5 cams. Sure there has to be simple fix rather than 25 steps been though already. 

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    9 months ago

    Hey everyone,

    If your Roku Camera isn't recording events, try these steps:

    • Log out and back into the Roku Smart Home app:
      • Tap "Account" in the bottom left corner.
      • Tap "Sign Out."
      • Tap "Use a different Roku account" (even if using the same account).
      • Enter your email and password.

    Note: We'll mark this post as solved. If you're still having trouble, please:

    • Search the Community: Look for other threads that might discuss the same problem.
    • Start a New Thread: Create a new thread to describe your specific issue.

    Thanks,
    The Roku Community Team

    Was this post helpful? click Kudos 👍