Forum Discussion

danisme3's avatar
danisme3
Channel Surfer
12 months ago
Solved

Camera feed flashing causing motion alerts

I recently set up a new Indoor 360 camera and its been working great. This morning, I have been receiving motion alerts, but when I check the event, it is the feed of the camera itself that is "flashing" and causing the alert. It appears that the camera is going in and out of focus, or having trouble adjusting the light levels. Not a huge deal but a little annoying. Has anyone else had this experience? Is this simply the result of the camera adjusting to the changing light over the course of the morning?

  • RokuRiamie-D's avatar
    RokuRiamie-D
    12 months ago

    Hi danisme3,

    Welcome to the Roku Community!

    We sincerely appreciate you taking the time to share your concern regarding the Roku Camera. It appears that the camera is sending motion alerts triggered by an unusual flashing in its feed. Your observations are important to us, and we're here to assist you with this issue.

    Please try the following troubleshooting steps below and let us know if it works for you.

    • Uninstall the Roku Smart Home app
    • Restart your Roku camera
    1. Unplug the USB cable from the back of your camera
    2. Wait 10 seconds
    3. Plug the USB cable back into the power input port on your camera

    Please keep us posted.

    Regards,
    Riamie

3 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    12 months ago

    Hi danisme3,

    Welcome to the Roku Community!

    We sincerely appreciate you taking the time to share your concern regarding the Roku Camera. It appears that the camera is sending motion alerts triggered by an unusual flashing in its feed. Your observations are important to us, and we're here to assist you with this issue.

    Please try the following troubleshooting steps below and let us know if it works for you.

    • Uninstall the Roku Smart Home app
    • Restart your Roku camera
    1. Unplug the USB cable from the back of your camera
    2. Wait 10 seconds
    3. Plug the USB cable back into the power input port on your camera

    Please keep us posted.

    Regards,
    Riamie

    • danisme3's avatar
      danisme3
      Channel Surfer
      12 months ago

      After restarting the camera does not appear to have the issue. Thank you!

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        12 months ago

        Hi danisme3,

        Thank you for the response!

        We're pleased that your Roku camera is now functioning properly after restarting it. Please don't hesitate to contact us again if you have more concerns about your Roku.

        For further Roku support, you can:
        • Create a post here in the Roku Community
        • Check out the dedicated Roku Contact Us page for device or account issues.
        • Explore our comprehensive collection of help FAQs and videos. Get started here: Roku Support page
        Thank you for your understanding and continued participation in our community!

        Best regards,
        Riamie