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Zorro1953's avatar
Zorro1953
Streaming Star
2 years ago

Cam Upload Failures - Still Not Fixed - 66% Failure Rate

Despite new firmware being pushed out twice since I bought my 4 Roku cams, the motion upload to my cloud subscription is still totally a **bleep**-shoot.

I took some time yesterday and reviewed 30 items uploaded to the cloud from my floodlight cam. 22 of the 30 failed to upload (only a still image appears and a click on the "help" icon confirms "Upload failed" allowing me to submit a log. Of the 8 clips that actually were successfully uploaded, 6 of them only played back a small part of the recorded motion. For example, a clip that was flagged as Person and Pet was 29 seconds long, but only 5 seconds of video was recorded. Another clip of 4m 17s only played back 9 seconds of video.

I've gone through the process of reinstalling the app, deleting and reinstalling the cams, moving and monitorinig my internet connection, and all the other suggestions found in this forum, but the simple fact is that the cams simply don't perform as advertised.

I clearly will not be renewing my cloud subscription. But to others who are also having this problem, be careful of turning off the auto-renew feature of the subscription feature - even if you have several months left of your subscription, turning off auto-bill will turn off your remaining subscription time (it happened to me twice).

 

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  • Zorro1953's avatar
    Zorro1953
    Streaming Star
    2 years ago

    I don't see an option to edit my original post, so I'd like to clarify something. In the last paragraph I say that cancelling auto-renew will terminate your cloud subscription immediately. They apparently have fixed this problem and your subscription will continue through it's regular expiration date.

    Also, the first paragraph was edited by the system to change the word c-r-a-p-shoot to bleep-shoot. The term I used is in reference to a game of chance placed with dice and was not intended to refer to any biologically offensive material.

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Zorro1953,

    Thanks for keeping us in the loop,

    We're sorry for the inconvenience. We'd like to take a closer look into this, and we'll need your help. 

    Could you please provide us with the details below?

    • Log ID: From the camera, go to settings gear > support > submit log
    • Firmware version

    We'll be able to forward this information to the appropriate Roku team.

    Thanks,

    Rey

    • Zorro1953's avatar
      Zorro1953
      Streaming Star
      2 years ago

      Just one out of virtually HUNDREDS of failures to upload to the cloud:

      LOG ID 74679

      Firmware for that cam: 3.0.2.7095

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi Zorro1953,

        Thanks for reaching out to us back in the Roku Community!

        Please be advised that we have passed along the information you provided to the appropriate Roku team for further investigation.

        Once we have available updates, we'll make sure to update this Community thread.

        Your patience and understanding are greatly appreciated with us in the meantime.

        All the best,

        Chel