Forum Discussion

TheMathernes's avatar
12 months ago
Solved

Bulb will not turn on or factory reset

While in the middle of pairing my daughter turned off the lamp and now the bulb will not turn back on. I have tried factory resetting multiple times. I've tried changing the lamp I'm putting it in...the bulb won't come on.

  • Hi TheMathernes,

    Greetings from the Roku Community!

    We understand you are having a problem with the Roku bulb since it will not turn on or factory reset. We're happy to assist you further. Please try to move the bulb to a different location to determine if there is an issue with the original location.

    Keep us posted on what you find out.

    Kind regards,
    John

1 Reply

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator

    Hi TheMathernes,

    Greetings from the Roku Community!

    We understand you are having a problem with the Roku bulb since it will not turn on or factory reset. We're happy to assist you further. Please try to move the bulb to a different location to determine if there is an issue with the original location.

    Keep us posted on what you find out.

    Kind regards,
    John