Forum Discussion

duckdude's avatar
duckdude
Newbie
8 months ago
Solved

Bulb sleep schedule not working

Mine is not working either. Log ID: 89-013-995
  • RokuRiamie-D's avatar
    RokuRiamie-D
    8 months ago

    Hi duckdude,

    Welcome to the Roku Community!

    Thank you for letting us know that your Roku Smart Bulb SE is not functioning with the sleep schedule. We're here to assist you.

    We recommend you try the following troubleshooting steps and see if this will work for you.

    1. Confirm the Roku Smart Home app is up to date.
    2. Confirm the firmware of your Roku Smart Bulb SE is up to date.
    3. Delete the Schedules or Rules and recreate them.
      How to use rules to automate your Roku Smart Home devices
    4. Restart your smart bulb:
      If you are restarting a Roku Smart Bulb SE (Color) or Roku Smart Bulb SE (White), turn off the bulb manually with the light switch and then turn it back on.

    Please let us know if the issue persists, we would be more than willing to assist.

    Cheers,
    Riamie

     

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
8 months ago

Hi duckdude,

Welcome to the Roku Community!

Thank you for letting us know that your Roku Smart Bulb SE is not functioning with the sleep schedule. We're here to assist you.

We recommend you try the following troubleshooting steps and see if this will work for you.

  1. Confirm the Roku Smart Home app is up to date.
  2. Confirm the firmware of your Roku Smart Bulb SE is up to date.
  3. Delete the Schedules or Rules and recreate them.
    How to use rules to automate your Roku Smart Home devices
  4. Restart your smart bulb:
    If you are restarting a Roku Smart Bulb SE (Color) or Roku Smart Bulb SE (White), turn off the bulb manually with the light switch and then turn it back on.

Please let us know if the issue persists, we would be more than willing to assist.

Cheers,
Riamie

 

  • Corwin's avatar
    Corwin
    Newbie
    7 months ago

    My best guess is that Roku broke the app so that it no longer schedules more than two events per user login.  The bug appears to involve events in the "rules" list, as well as in the "sleep routines" settings.  I have seven Roku light and power devices.  It takes two scheduled rules to tell just one device when to stop and when to start.  After I make two rules, the app cuts me off.  It doesn't tell me that I cannot make more rules.  It just ignores and fails to execute whatever rules I establish after the first two.  Besides ignoring my new rules, the app even malfunctions by telling me that I made those rules for different devices from the devices that I actually selected while trying to make them.

    I made a new Roku login, put the timing of my front door light on that login, and signed out.  Then I put the rest of my devices on another Roku login and signed into it.  I think that once a device knows its new rule, it continues to follow that rule, regardless of whether or not the app is signed into the login that started the rule.  I hope that works for me.  I have to wait and see.

    This is a terrible bug.  Roku, please fix!