Forum Discussion

Nipsu's avatar
Nipsu
Reel Rookie
10 months ago

Both indoor cameras failed, need a return shipping label

One camera was dead on arrival. (it would power up but failed to connect to network)

The other camera worked for a few weeks with a new SD card I added from the beginning. But after a few weeks it stopped recognizing the card. Reformatting it and rebooting router won't help.

ROKU sent me an RMA number but no return shipping label. I am well within warranty since the cameras are only a couple months old. 

 

How will I get a shipping label for my return/exchange ?

 

1 Reply

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    10 months ago

    Hi Nipsu,

    Thanks for posting in the Roku Community!

    We understand that you want to return your Roku Indoor Cameras because they are not working. No worries; we have already forwarded your concern to our Support team to further assist you with this.

    In the meantime, we're grateful for your patience and understanding as we work on this.  Feel free to let us know if there's anything else you'd want us to address or create a new thread for different concerns. We'd be more than willing to listen and take action.

    Regards,

    Riamie