Battery for wired/wireless doorbell

Hi Dselevan,

Thanks for updating us here in the Roku Community!

We understand that you are having problems with the battery of your Roku Video Doorbell. We're happy to help. Since you installed your video doorbell hardwired, it should be connected to the existing doorbell wiring that provides 16–24 V/10 VA (you may use the existing doorbell chime circuit or standalone transformer wires). If you decide to go wireless, that is when you connect your doorbell to power using the USB charging cable for 4 hours for a full charge. If, in any case, your battery is draining fast, please try these steps:

1. Ensure that the Roku Smart Home app and Video Doorbell firmware are up-to-date.
2. Ensure that the battery is fully charged before testing. A full charge from 0 to 100% may take up to 4 hours.
3. Ensure the Roku Video Doorbell (Battery) 's signal strength and ensure it’s at 3 bars for testing.
4. Factors that can negatively impact battery life include:
   • Frequently watching the live stream or keeping the live stream open for long periods of time
   • Having Motion Detection get triggered frequently.
5. Please check the battery usage by going to the affected camera in the Roku Smart Home app.
6. Does the battery drain happen at the very beginning or after a period of time?
7. Request an app log and take note of the app log ID if the days and all usage are low on your battery but are still draining fast: In the Roku Smart Home app, tap Account > Roku Support > Submit a Log > Choose the Doorbell Video > Battery Performance. Fill out the details and ensure Send log files is checked, then tap Submit.

Let us know if the issue persists. In the meantime, check out this link for more details about your wired video doorbell.

Best regards,

Eunice