Forum Discussion

janderson69's avatar
janderson69
Reel Rookie
21 days ago

Battery Cameras (SCB11-01X) error code -20

ok I have done everything under the sun I bought two of the new battery cameras used the smart home app to install them. I get notifications with video clips, but I cannot get any live feed video it will show the spinning circle but eventually says not connected. I get code -20 and sometimes code -45 I talked to support and they walked me through s few different options like uninstalling and reinstalling  still nothing I have a T-Mobile home internet I have reset both cameras and router numerous times but I cannot get live stream on smart  home app nor the tv same with web view no live footage I do have the earlier version that has to have a base to work and that one works just fine. all cameras give me notifications and video clips, so I am at a loss also I have a subscription on the cameras, so I think I have done everything needed. I have even changed my Wi-Fi to the correct setting's 

cameras & doorbells
smart home wifi

14 Replies

  • Maddoxjl13's avatar
    Maddoxjl13
    Newbie
    19 days ago

    I spoke with them the day after I bought mine. I currently have 10 cameras between inside and outside and zero issues with them since 09/2024 when I first installed them. Got 2 of these new 2025 indoor/outdoor battery operated spotlight cameras. They don’t work. Tried ever single troubleshooting method I found online for 6.5 hrs then finally called them. Apparently it’s a known issue they have they said it’s to do with the filmware and they are trying to get the issue fixed. Told me there’s a 30 day manufacturer warranty so they have time to get it fixed. I told them that’s not how this works and if it’s a known issue these should’ve been pulled from the retail stores immediately. But boot they continue to sell them knowing they don’t work. Told me I need to be patient. I told then I have cameras for security, an issue I won’t openly disclose online but I spent my last $100 plus tax on these as these 2 are the last ones that could work outdoors that my store had in stock that day so it’s not like I can go to another store and 2 more of the regular outdoor ones that work great. They basically said nothing they can do. I need to be patient while they work to resolve this known issue they’ve had. This is absolutely ridiculous and I cannot believe this. Their customer support is horrible and extremely unprofessional. These need to be pulled from all retailers until the issue is resolved and those of us who purchased them should be able to get a full refund or at least they can send us a replacement and we can send these ones that don’t work back to them.

    • janderson69's avatar
      janderson69
      Reel Rookie
      18 days ago

      Same issue here and I also bought two I have had mine over a week also numerous times with support to no avail

    • bktoler's avatar
      bktoler
      Reel Rookie
      11 days ago

      Same issue. Called several times. I’m told they are addressing it. Well, it doesn’t work, so why keep selling it?

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      14 days ago

      Hello, janderson69​

      Thanks for sharing your concern.

      We are aware of this issue, and our team is currently investigating it.

      In the meantime, we would appreciate your patience and cooperation as we work on this matter. Thank you for your understanding.

      Roku Community Team.

      • bktoler's avatar
        bktoler
        Reel Rookie
        11 days ago

        We would appreciate our money back for something your advertising claims would work and doesn’t. 

  • janderson69's avatar
    janderson69
    Reel Rookie
    10 days ago

    I agree I would also like my money back on these cameras they do not perform as advertised this is week three still no improvement. 

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      7 days ago

      Hey, janderson69​ and bktoler​

      We have sent you a private message. When you have a chance, please check your inbox here in the Roku Community.

      Thanks,
      Roku Community Team

  • errrun1's avatar
    errrun1
    Newbie
    9 days ago

    I have also purchased 2 Battery Camera SE's. I have one connected to my network but I have no live video. I keep getting code-20. What does that mean?

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      7 days ago

      Hello, errrun1​ and kerstynng​

      Thanks for reaching out! We are aware of this issue, and our team is currently investigating it. 

      To help us investigate the issue further, provide us with the following:

      • Roku Cameras and Smart Home app version
      • Make and model of your router
      • Mobile phone make and model
      • Log ID: pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log.


      Keep us posted.

      Roku Community Team

      • bktoler's avatar
        bktoler
        Reel Rookie
        7 days ago

        They ask for this info, but they really don’t need it. The BATTERY CAMERA SE DOES NOT WORK ON LIVESTREAM. 1 month and still waiting for my trouble ticket follow up. 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    21 days ago

    Hi janderson69,

    Just wanted to let you know that we have sent you a private message for further assistance. If you have a chance, please check your inbox. 

    Thanks,
    Roku Community Team

    • kerstynng's avatar
      kerstynng
      Newbie
      9 days ago

      I purchased mine 3 days ago with the same issues. Please send me a message as well.

  • bktoler's avatar
    bktoler
    Reel Rookie
    11 days ago

    It will not show up. The camera doesn’t currently work for livestream. They’ve been trying to fix mine for a month now.