Forum Discussion

stillted's avatar
stillted
Newbie
30 days ago

Battery Camera Will Not Complete Setup

I'm trying to install a battery camera (indoor/outdoor. Battery is charged green light is on. Screen on phone says charge battery and will not go to next step. I was on the phone all day yesterday and was told that the back end engineers were working on my issue. This was about 24 hours ago. Any help from the community would be appreciated. 

 

cameras & doorbells
smart home setup

1 Reply

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    30 days ago

    Hello stillted​

    Sorry to hear you're having trouble setting up your Roku Camera. I’ve passed your support request to the right team, and they’re currently looking into it.

    If there’s anything else we can help with in the meantime, just let us know! Thank you!

    Roku Community Team