Forum Discussion
ive been experiencing this same problem. I have 6 light bulbs all together, 3 in each room. All the lights are grouped together. Up until tonight, it was only the bulbs in my bedroom that showed offline. All of the sudden, the living room group is now offline. I was able to get the lights to turn off through the app except for one of them that I had to switch off manually. Same thing for the bedroom. The router is located in my living room and my bedroom is the next room over. What is the problem with the connection of these devices?! I’m about to return them and go back to standard light bulbs if I can’t get this figured out. ROKU website has alerts and been aware of connectivity issues since last week some time. I called customer service twice and each time they told me there’s nothing they can do. Check back on the website in a few hours and the issue should be resolved…….. it’s not resolved and it’s 3/10/24, that response was given to me on 3/7/24 & 3/9/24.
Yes they are broken. All mine stopped pairing. Even replaced them. The new ones worked for a while then were turned off. Now the won’t go into pairing mode. Support doesn’t know what they are doing. Be sure to turn them off 3 times lol. Lesson learned on these bulbs. Not buying them ever again.