Forum Discussion
Hi Community users,
From the Roku Community, welcome and thanks for flagging this problem directly with us!
We will be more than happy to assist you further with this issue that you're having with the Roku smart home bulb. Please try to update the Roku smart home app and the Roku bulb as well. If the problem still persists, try to factory reset it by turning the bulb off or on three times and setting up the device like a new one.
Let us know how it works, and we will continue to assist you further.
All the best, John
I have done the factory reset 3 times and the issue is still happening to my bedroom lightbulbs. The 3 in the other room seem to be working fine now after factory reset. All updates have been done and firmware updates as well. I shouldn’t have to do a factory reset on these 3 light bulbs everyday for them to work properly. So other than a factory reset, what else can be done to fix this problem?
- Mrinehart2 years agoChannel Surfer
we have moved the bulbs to different lamps to see if that fixed it but the problem still exists. All three went offline last night around 1130 and around 630am, only one was working and was connected to the wi-fi. The other two were still offline. As of 9:01pm, all 3 are online and working. Not sure how long it will last.
- RokuJohnB2 years agoCommunity Moderator
Thank you for keeping us posted, Mrinehart!
We would be delighted to help you even more. May we know if your Roku bulb is running by a dimmer switch or not?
We'll wait for your response.
Thanks, John
- Mrinehart2 years agoChannel Surfer
It is not running by a dimmer switch