Forum Discussion

LHess's avatar
LHess
Reel Rookie
2 years ago
Solved

App wont update And no option to update in the App Store it just says open I’m stuck in a loop

cannot open Roku Smart Home app. It tells me I need to update before I continue, but there’s no update option in App Store. It just says open and I’m stuck in a continuous loop

  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello Community Users!

    Thank you for contacting us regarding the issue with the Roku Smart Home App. We apologize for any inconvenience this may have caused.

    We are happy to inform you that we believe the issue has been resolved. However, if you are still experiencing problems or feel that your issue has not been resolved, please do not hesitate to let us know.

    Additionally, you can always seek further assistance at support.roku.com whenever you need it.

    Thank you! 

    Regards,
    Arjiemar

25 Replies

    • kodalee's avatar
      kodalee
      Newbie
      2 years ago

      Seems like this is just an app issue on it's own.

    • LHess's avatar
      LHess
      Reel Rookie
      2 years ago

      ended up deleting the app and reloading it and then just kept opening it a couple times and restarted my phone

  • gspdogman's avatar
    gspdogman
    Reel Rookie
    2 years ago

    I am having the same issue. Requires updating the app BUT it is current AND there are no options in the Play Store for updating!!!!

    • kodalee's avatar
      kodalee
      Newbie
      2 years ago

      Yep, I'm on Apple and it just doesn't have an update option.

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      2 years ago

      Hello Community Users!

      Thank you for contacting us regarding the issue with the Roku Smart Home App. We apologize for any inconvenience this may have caused.

      We are happy to inform you that we believe the issue has been resolved. However, if you are still experiencing problems or feel that your issue has not been resolved, please do not hesitate to let us know.

      Additionally, you can always seek further assistance at support.roku.com whenever you need it.

      Thank you! 

      Regards,
      Arjiemar

      • idPrescott's avatar
        idPrescott
        Channel Surfer
        2 years ago

        This isn’t resolved. I’m still stuck in a loop myself - 9 hours after your “resolved” post. How can I get this fixed?!