Forum Discussion

Freddd's avatar
Freddd
Newbie
12 months ago
Solved

App slow AF, Lagging. The App is a disaster.

Every time i select a camera to watch the video, it loading and the stuck as a picture. Always message poping up about unstable connection and i have two super fast modems. Returning them tomorrow.  English second language. 

  • RokuERey's avatar
    RokuERey
    12 months ago

    Hi Freddd,

    Welcome to the Roku Community!

    Thanks for reaching out about this, and we're sorry for the trouble. Issues like this could likely affect both networks or the Smart Home app. 

    If you still have the camera, we would recommend performing the troubleshooting steps below.

    • Move the camera near your router and see if that makes a difference.
    • You might also need to check for firmware updates by navigating to your Smart Home app, going to Account, then clicking Firmware Update.

    We hope this helps!

    Thank you,
    Rey

1 Reply

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    12 months ago

    Hi Freddd,

    Welcome to the Roku Community!

    Thanks for reaching out about this, and we're sorry for the trouble. Issues like this could likely affect both networks or the Smart Home app. 

    If you still have the camera, we would recommend performing the troubleshooting steps below.

    • Move the camera near your router and see if that makes a difference.
    • You might also need to check for firmware updates by navigating to your Smart Home app, going to Account, then clicking Firmware Update.

    We hope this helps!

    Thank you,
    Rey