Forum Discussion

Sailorsweethart's avatar
Sailorsweethart
Reel Rookie
2 years ago
Solved

Any update on the Smart App situation for Android??

When is the problem going to be fixed with not being able to log into the smart home app since late Friday? Have you been hacked therefore have we been hacked? With all the problems roku has been hav...
  • Kassee38's avatar
    Kassee38
    2 years ago

    If you download the regular ruku app and sign in then go to the smart home app it will let you view the camera feed. From what I can tell it won't record but at least I can see my feed now. 

  • RokuAustin's avatar
    RokuAustin
    2 years ago

    We've updated the Smart Home app on Google Play and you should now be able to log in with the latest app. Please update your Smart Home app and try logging in again.

    We're going to go ahead and close this thread as we believe this issue is now resolved, but please open a new thread if you're still experiencing an issue so that we can help. 

    More info: [Resolved][Smart Home app] Android log in issue 

Kassee38's avatar
Kassee38
Newbie
2 years ago

If you download the regular ruku app and sign in then go to the smart home app it will let you view the camera feed. From what I can tell it won't record but at least I can see my feed now. 

Dianahen's avatar
Dianahen
Channel Surfer
2 years ago

No it does not!!  I have not been able to log into my account but I also had Roku smart home app installed on another cell phone that appears to still have all my info there but you are not able to look at live feed any feed!!  I think answering the question about being HACKED is important security and saftey is all our concerns and  should be ROKU's and here is another thing. I Purchased Roku for my Sister and she is not having any issues so why are some of us.  Our BIGGEST concerns are these camera's are used for security how secure do we feel not.   

  1. To all other users if you have recommendations on other suggestions for good quality camera's please list is this post.  
  2. Or directly email me at diana3682@comcast.net

    3. Where is our refund for being down at least AT&T recognizes when they have a failure happen to at             least credit their customers.   what are you all doing?