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alemaster2016's avatar
alemaster2016
Channel Surfer
2 years ago

6 cameras will not connect in the app

I have 6 cameras. 5 indoor ones and 1 outdoor. I can see them all in my app, but when I try to watch any of the feeds it says it's connecting and doesn't move beyond that. I've power cycled all cameras, used the app to restart all cameras, and uninstalled and reinstalled the app.

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  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi alemaster2016,

    Thanks for keeping us informed about this concern.

    We understand that you're having issues with your cameras. Our team is currently aware of the issue and is undergoing an in-depth investigation regarding it. We'd like to gather additional details. Kindly provide the following information below:

    • Log ID: From the camera, go to Settings > Gear > Support > Submit Log.
    • Roku Model
    • Firmware version
    • DID/MAC

    We look forward to your response.

    All the best,
    Janadee

    • alemaster2016's avatar
      alemaster2016
      Channel Surfer
      2 years ago

      My indoor cameras are working, but my outdoor still is not.

      Log ID: 91325
      Model: Outdoor Wireless Camera
      Firmware Version: 3.2.1.429
      MAC: 7C67AB2454C8

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Thank you for the follow-up, alemaster2016.

        No worries, we have collected and forwarded the following details to the appropriate Roku team for review and further investigation. We appreciate your patience and understanding in the meantime.

        Let us know if you have further inquiries regarding this.

        All the best,
        Janadee