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Vinceb23's avatar
Vinceb23
Reel Rookie
2 years ago

360 indoor camera setup Help!

I have a Roku indoor camera 360 SE and have never had any problems in the past setting it up or using it until now. After holding setup button on the bottom of camera until jingle sound, I hear, "ready to connect" but unfortunately I'm unable to select the 'NEXT' option which is a gloomy greyish instead of the hopeful purple it usually is. I've tried doing it over, I've tried using a different phone, different WiFi, different cord, deleted the Roku App, deleted cache + data, deleted old camera recording from when it worked, not 4 or 5 months ago. Any suggestion or knowledge about my situation would be greatly appreciated, thanks. 

1 Reply

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Vinceb23,

    From the Roku Community, a warm welcome!

    We would like to gather more details to investigate this issue you had with the Roku indoor 360 camera. Did we recently make any changes to your network or network provider?

    In the meantime, you may try restarting your modem and router. Then, try again to connect the Roku camera.

    We look forward to hearing from you soon.

    Thanks,
    John