I’ve seen other people mention about the 360 indoor camera moving on its own. I click to see solution and it isn’t clear what it is. Seems like it was “fixed” however it has not since it’s still happening today 04/10/24 for the past few days
Welcome, and thank you for posting here in the Roku Community, User33!
Thanks for bringing this to our attention. We'd be happy to look closely at your Roku Smart Home Indoor Camera 360 moving independently.
Could you please let us know if motion detection has been enabled? If so, please be aware that this is because your camera has detected movements or sounds in the vicinity of where it is placed, and therefore, it is moving in response to these detections. Kindly disable this through the Smart Home app and let us know if your camera is still moving after doing so.
For reference, we have a support article dedicated to this: How to adjust motion detection settings on your Roku Smart Home camera.
We'll be looking forward to your response.
Best regards,
Carly
I just recently got the 360 camera to be able to have a wider range for keeping an eye on my cat while I'm at work. And like the many others I have seen and heard it move on its own while it is off. Yes when the camera us ON motion tracking is on but should not "track" things while off. It is not detecting me moving around the room it just occasionally will turn all the way to its limit then back to the start position.
Device: Indoor Camera 360
MAC: 7C67AB2704C6
A warm welcome here in the Roku Community, Jolinar.
It is highly appreciated that you have reached out to us for support about your Roku Indoor Camera 360 moving even when it is turned off, and we'd like to provide more information about this.
If you want to fully disable your Roku Indoor Camera 360, unplug it from the power source because it will still detect motion even if you turn it off on the Smart Home app.
We hope this clears everything out. If you have further clarification and are in need of any assistance, please don't hesitate to let us know as we'd be more than happy to continue doing so.
Best regards,
Carly
