Forum Discussion

SalC's avatar
SalC
Newbie
7 months ago

360 camera keeps saying device is offline

When I got my 360 camera it was working great and after a few weeks it just keeps going offline. I have did a factory reset multiple times, I tried putting it as close to my WiFi modem as possible, I’ve unplugged my modem and plugged it back in, and I’ve tried unplugging it for 10 seconds then plugging it back it and it only goes back online for maybe an hour then immediately go back offline. I also have a outdoor door bell but I never have any issues with that only the 360 cam could someone please provide a fix.

home monitoring system

3 Replies

  • luis-javier's avatar
    luis-javier
    Reel Rookie
    27 days ago

    I have the same issue and have done almost the same troubleshooting.  Can you please advise?  Thanks!

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      26 days ago

      Hi, luis-javier​ 

      Welcome!

      Thanks for reaching out. I'd like to gather additional information for us to assist you further.

      Can you share with us the details below:

      • What specific Roku camera model are you having issues with?
      • When did you encounter the issue?
      • What specific error code have you encountered?


      Keep us posted.

      Thanks,

      Roku Community Team

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    7 months ago

    Hi SalC,

    Welcome to the Roku Community!

    We saw your post about your Roku Camera 360 going offline. We're here to help you with this issue! Thanks for sharing the troubleshooting steps you’ve already tried.

    Please try these troubleshooting steps and see if this will work for you.

    1. Ensure your Roku Smart Home app and camera are running the latest version.
    2. Test your Wi-Fi range.
      > Tap the Home screen icon in the Roku Smart Home app from the navigation bar
      > Select your device
      > Tap the Settings icon in the Roku Smart Home app in the corner
      > Select Device info
      > Check the three bars icon to see the signal quality
      > If your device has no bars or one bar, try moving or mounting it closer to your router.

    For reference, please visit our Roku Support article: How to fix Roku Smart Home device offline issues

    If the issue persists, please let us know.

    Thanks,
    Riamie