Forum Discussion

Pimmberly's avatar
Pimmberly
Newbie
8 months ago

3 color bulbs not working

Ive had 3 bulbs in my lamp for the past couple years working fine, suddenly last week one started dimming randomly on its own, and also anytime I tried to change the color of it it would only go to an orange color. I tried to reset just the single bulb that didn’t work, then I tried to reset all of them by deleting the devices from the app, turning them off and on 3 times quickly and it was only finding the 2 bulbs that were working normally before

 

then someone on here said to download and reinstall the Roku app so I did that and now I can’t log into my account. I click login with my email and it says “loading” quickly and then disappears and nothing happens. This is annoying. Please help. 

1 Reply

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    8 months ago

    Greetings, Pimmberly!

    We appreciate you reaching us about having an issue with your bulb and signing in to the app. We're here to help. 

    Here are the steps you can try:

    1. Update the app.
    2. Sign in with your account and make sure that the credentials are correct.
    3. If it doesn't work, please try restarting your phone.

    Please keep us posted.

    Thanks,
    Roku Community Team