Forum Discussion

inf3ctious007's avatar
inf3ctious007
Newbie
2 years ago

2 Roku Smart Bulb's both Stuck on one color; can't factory reset, pair, etc.

I have two bulb... I'm not sure what happened, but they are both stuck on one color. I'm unable to factory reset, I can't pair the bulbs since I can't factory reset the bulb to allow pairing mode.  ...
RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! n717mw,

Thanks for the post,

We appreciate you reaching out to us about your feedback. No worries; we'll share it with the team.

Regards,

Arjiemar 

Inf3ctious0007's avatar
Inf3ctious0007
Newbie
2 years ago

I was told I would be sent a PM but something happened to my account. But I am the OP and received an email requesting serial numbers, shipping info, etc. Please email me

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi Inf3ctious0007,

    Thanks for keeping us posted here in the Roku Community!

    Please check your inbox here in the Roku Community with the new account you created, as we have asked for the information needed.

    n717mw,

    We appreciate your feedback and suggestions. This has been noted, and if you need anything else, please let us know.

    All the best,

    Eunice