2 Roku Smart Bulb's both Stuck on one color; can't factory reset, pair, etc.

The following is information that I have communicated with the support staff on the Roku site:

As a physicist and an EE, I generally dig in deeply to understand the nature of problems.  I suspected that the ESP32 used in the Roku accessories to be at the root of the problem.  I purchased a new BS1000X bulb and conducted a test. 

I first verified that it would pair and function as expected.  Next, I set up a loop to break the connection at the router (precluding the MAC address) and then reconnect the bulb and retest.  I let this loop run for a day while I was at my office.  When I returned, the bulb would no longer pair.  

While I do not have access to the bulb's firmware, I suspect that the credentials that it stores are being written to a pool with limited address space.  Once it fills (or overflows) the bulb will never pair again.

This problem cannot be resolved by any actions taken by the user.  I notice that your support team continues to direct users to a set of remedies that will never be successful, and your actions are creating unnecessary bad will.  

I would suggest that your engineering team, or the team at the vendor where you obtain these bulbs reproduce my test to verify the behavior.  Assuming that you replicate my findings, I would recommend that you notify users that the number of pairing cycles is finite.

Thanks,

Kevin Halverson