Forum Discussion

inf3ctious007's avatar
inf3ctious007
Newbie
2 years ago

2 Roku Smart Bulb's both Stuck on one color; can't factory reset, pair, etc.

I have two bulb... I'm not sure what happened, but they are both stuck on one color. I'm unable to factory reset, I can't pair the bulbs since I can't factory reset the bulb to allow pairing mode.  ...
Inf3ctious0071's avatar
Inf3ctious0071
Reel Rookie
2 years ago

As I mentioned in my post-- I've done ALL of that and nothing works. Please read my entire post before commenting next time. RokuArjiemar 

RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi Inf3ctious0071,

Thanks for reaching out to us here in the Roku Community!

We're sorry for the inconvenience that it has caused. Please send us a private message with your Roku account email address, serial number, and your current shipping address. We'll continue assisting you from there.

We look forward to hearing from you and looking closely into this issue.

All the best,

Chel