Forum Discussion

inf3ctious007's avatar
inf3ctious007
Newbie
2 years ago

2 Roku Smart Bulb's both Stuck on one color; can't factory reset, pair, etc.

I have two bulb... I'm not sure what happened, but they are both stuck on one color. I'm unable to factory reset, I can't pair the bulbs since I can't factory reset the bulb to allow pairing mode.  ...
RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! inf3ctious007,

A warm welcome from the Roku Community!

We appreciate you reaching out to us. We're pleased to assist.

Roku Smart Bulb SE

Use the instructions below to factory reset your smart bulb.

  1. Power on your bulb
  2. Turn the light switch off and on three times

If the reset is successful, your bulb will begin pulsing. If you need to connect it to the smart home mobile app again, refer to the Roku Smart Bulb SE setup instructions.

Thanks,

Arjiemar

  • Inf3ctious0071's avatar
    Inf3ctious0071
    Reel Rookie
    2 years ago

    As I mentioned in my post-- I've done ALL of that and nothing works. Please read my entire post before commenting next time. RokuArjiemar 

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi Inf3ctious0071,

      Thanks for reaching out to us here in the Roku Community!

      We're sorry for the inconvenience that it has caused. Please send us a private message with your Roku account email address, serial number, and your current shipping address. We'll continue assisting you from there.

      We look forward to hearing from you and looking closely into this issue.

      All the best,

      Chel