2 Roku Smart Bulb's both Stuck on one color; can't factory reset, pair, etc.

The following is information that I have communicated with the support staff on the Roku site:

As a physicist and an EE, I generally dig in deeply to understand the nature of problems.  I suspected that the ESP32 used in the Roku accessories to be at the root of the problem.  I purchased a new BS1000X bulb and conducted a test. 

I first verified that it would pair and function as expected.  Next, I set up a loop to break the connection at the router (precluding the MAC address) and then reconnect the bulb and retest.  I let this loop run for a day while I was at my office.  When I returned, the bulb would no longer pair.  

While I do not have access to the bulb's firmware, I suspect that the credentials that it stores are being written to a pool with limited address space.  Once it fills (or overflows) the bulb will never pair again.

This problem cannot be resolved by any actions taken by the user.  I notice that your support team continues to direct users to a set of remedies that will never be successful, and your actions are creating unnecessary bad will.  

I would suggest that your engineering team, or the team at the vendor where you obtain these bulbs reproduce my test to verify the behavior.  Assuming that you replicate my findings, I would recommend that you notify users that the number of pairing cycles is finite.

Thanks,

Kevin Halverson

Hello! inf3ctious007,

A warm welcome from the Roku Community!

We appreciate you reaching out to us. We're pleased to assist.

Roku Smart Bulb SE

Use the instructions below to factory reset your smart bulb.

1. Power on your bulb
2. Turn the light switch off and on three times

If the reset is successful, your bulb will begin pulsing. If you need to connect it to the smart home mobile app again, refer to the Roku Smart Bulb SE setup instructions.

Thanks,

Arjiemar