Forum Discussion

Nonamesforme's avatar
3 years ago

“Smart home app not compatible with this device” (Samsung galaxy tab 4)

When I try and download the smart home app from the google play store it says “your device is not compatible with this version” how is this even a thing? My device is a Samsung galaxy tab 4. Anyway to solve this issue? 

 

5 Replies

Replies have been turned off for this discussion
  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator

    Greetings Nonamesforme 

    Welcome to the Roku Community and thanks for posting regarding your inquiry.

    What OS version is your Samsung tablet currently running?

    Once we have this information, we will be able to assist you further. We look forward to hearing back from you.


    Thanks,
    Danny

    • Mitchell9's avatar
      Mitchell9
      Newbie

      I have this same problem.  I have a google table with OS Android 11 and I cannot download the Smart Home App - UGH!

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator

        Greetings Mitchell9 

        Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing. 

        We would be more than happy to look further into this issue, but we will need more detailed information. What specific model is your Google tablet?

        Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further. We look forward to hearing back from you.


        Thanks,
        Danny