When I go to Developer Dashboard and click on my channel, channel sows error "There was an error retrieving channel information. Please try again by reloading your browser or contact customer service for more information."
Pls help! I need to edit the channel
I am having the same issue it's very frustrating not getting the help I need. i also need help with my ads not playing. It was setup in my WP Smart TV.
Yeah, I think I might just recreate the channel, tho it is a hassle. ROKU PLS FIX THIS!
Hola ¿alguien habla espanol en este foro? Tengo el mismo problema y no encuentro como resolverlo. He cambiado de navegador, he reiniciado la red, etc., y sigue igual.
Great news I just got a response from the support helpdesk and the problem has been resolved. Here’s what they said below
Paulina (Roku Partner Success) Jan 6, 2023, 4:52 AM PST Hi there, Thank you for your patience. The issue has been fixed by our engineering team. You should be able to access and update your channels without any errors. |
problem fixed
Paulina (Roku Partner Success) Jan 6, 2023, 4:52 AM PST Hi there, Thank you for your patience. The issue has been fixed by our engineering team. You should be able to access and update your channels without any errors. |
The issue hasn't been fixed - not only I am not able to update my Chanel and receive the same error - I am still in the creation phase, and I am not able to pass the Feed screen. After entering the feed link I am clicking on continue and nothing is happening, I see the loading icon and the page doesn't move. and when I am forced to log out after waiting for hours, I login and when I can click on edit the channel so I can continue I get the error message that the Chanel data couldn't be retrieved. So I don't know what your engineers fixed, because the error for me still there since yesterday. I have tried using Safari, Chrome, Firefox and nothing works.
I get the same thing when I try to create a new channel. I can however access my channel page now, so I'd say they fixed that issue.
I need the channel creation issue resolved tho.
I am having the same problem. Is there a solution for this as yet?
My problem has been resolved for a while now what I did was email them and let them know if my situation and they fixed it. This is the email address you need .
partnersuccess@roku.com
