Forum Discussion

zachbarnes's avatar
zachbarnes
Reel Rookie
4 years ago

What if the Customer's Email is different in Roku versus our system (On-device authentication)

We have a website where we sell sub-subscriptions. Now we are updating our channel to no longer use the "rendezvous" registration method.

When our users try to authenticate in the Roku channel, and we request the Customer email address from their Roku account...what if that email does not match our system?

Can we redirect them back to the website at this point so they can enter their Roku email address onto their account in our system so we can make the match?

Roku Developer Program

2 Replies

  • roAmanda's avatar
    roAmanda
    Roku Employee
    4 years ago

    When you use RFI, the first modal that pops up is an option for the customer to use the email you have imported or to opt out of doing so and use the email of their choosing. This allows the user to sign in with their existing account email address if they have one.

    You should not redirect users to your website.

    • zachbarnes's avatar
      zachbarnes
      Reel Rookie
      4 years ago

      Ok, thank you! Since that email address would not be verified, it would be acceptable at that point to show a dialog to allow them to enter their password to authenticate?