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DukeOfMarshall's avatar
DukeOfMarshall
Visitor
10 years ago

Video Request Failure

I'm trying to develop a channel and I got it working on my development Roku, but when I tested on another Roku in the office I get this really weird message in the debugger. It reads "Video Request Failure: -5 7". The working one is a Roku 2 XD and the non-working one is a Roku 2 HD. Both have the latest updates.

So why does the live stream work on one, but not the other?

Debug:

created feed connection for http://www.sho.....
url: http://www.sho....
Request Time: 1360
Show Feed Parse Took : 2
ButtonPressed
ButtonPressed
Playing Video
showHomeScreen | msg =  | index = -5
Video request failure: -5  7
Playing Video
showHomeScreen | msg =  | index =  0
Screen closed
Button pressed:  2  0


Also, why is index showing as a negative number?

This live link is the only link on the XML feed at the moment.
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  • RokuMarkn's avatar
    RokuMarkn
    Visitor
    10 years ago
    That message comes from your brightscript code, so only you can tell us what it means. However if you copied the code from the VideoPlayer sample, the message occurs when you get an roVideoScreenEvent with isRequestFailed. The documentation for roVideoScreenEvent explains that GetIndex() = -5 means "media error". That explains why you see a negative number but doesn't answer the question of why it's only happening on the 2HD. If you post or PM me the URL of your stream I can take a look.

    --Mark
  • DukeOfMarshall's avatar
    DukeOfMarshall
    Visitor
    10 years ago
    Thanks for the reply. I sent you the link for the live stream through PM. Also, yes, the code came from the VideoPlayer example.
  • RokuMarkn's avatar
    RokuMarkn
    Visitor
    10 years ago
    Well I can't reproduce the failure. Can you post the version number that's running on each of the Rokus? Also, those two models are practically identical, so I'm suspecting the problem has to do with the location or network of the Rokus and not the particular models. Is it possible to move the office Roku to your home or vice versa to test whether the failure follows the Roku or the location? Finally, can you PM me the serial number of the failing unit and the date, time and time zone when one of the failures happened?

    --Mark
  • DukeOfMarshall's avatar
    DukeOfMarshall
    Visitor
    10 years ago
    Thanks for looking into this. Both devices are here at the office. The Roku 2 XD is on my desk and the Roku 2 HD is one wall over and both devices are on the same Wi-Fi network.