Forum Discussion

Baradanikto's avatar
Baradanikto
Roku Guru
9 years ago

Video Problems since update to OS 7.6

My Roku was updated to OS 7.6 yesterday (May 5).  Today, I noticed that some of my videos on my channel do not stream correctly.  In fact, I have one video that no longer plays.  It plays sound, but, no video (green background).  It used to play correctly before this update.

Additionally, I've noticed that some of my other videos do not start at position zero.  They seem to start a few seconds into the stream.

Has anyone else noticed these problems?
Roku Direct Publisher
  • Baradanikto's avatar
    Baradanikto
    Roku Guru
    9 years ago
    UPDATE:  To validate my claim, I downloaded a video in question from my Amazon S3 bucket.  The video plays from the beginning on my laptop.  However, if I view it on several Roku devices, it does not start at the beginning.  This video, and others like it, used to play correctly before the recent OS update.
  • Baradanikto's avatar
    Baradanikto
    Roku Guru
    9 years ago
    UPDATE: I'd like to get to the bottom of this with help from Roku if they troll this forum.  I've found that on the videos that do not always start from the beginning, I can use the remote to rewind to the start.  What I don't understand is why the videos sometimes start a few seconds into the stream.  It doesn't happen on all videos.  I'm using a JSON feed that defines 'shortFormVideos'.
  • donp88's avatar
    donp88
    Channel Surfer
    9 years ago
    Send me your feed and I can test it on my end.  Best to make sure it is not your device(s) or something other.