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enmud's avatar
enmud
Visitor
9 years ago

Video playback error

hi we have developed a video streaming channel for Roku. Everything is fine except for few videos which after playing for 15/30 minutes crashes the app and goes to home screen. I tried to test the same url/video in Roku stream testing tool. There also it played and after 30 minutes it showed up the error "Video PlayBack Error: An unexpected problem (but not server timeout or HTTP error) has been  detected. Stream URL:.......". Same url is playing without any error in other devices like Apple TV and other mobiles.
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1 Reply

  • marcelo_cabral's avatar
    marcelo_cabral
    Roku Guru
    9 years ago
    "enmud" wrote:
    hi we have developed a video streaming channel for Roku. Everything is fine except for few videos which after playing for 15/30 minutes crashes the app and goes to home screen. I tried to test the same url/video in Roku stream testing tool. There also it played and after 30 minutes it showed up the error "Video PlayBack Error: An unexpected problem (but not server timeout or HTTP error) has been  detected. Stream URL:.......". Same url is playing without any error in other devices like Apple TV and other mobiles.

    I got this today with a few videos (format: mpeg4_15/aac) the ones that showed the problem had between 10 and 15 minutes long, and the -3 error would come from 2 to 5 minutes of playback. I tried the 480 and 720 resolution, same problem. At the same video provider I'm using, similar files, similar length do not fail at all, but these specific files do fail every single play.

    More information: these are non encripted files (no certificate needed) but hash protected, so unfortunately I can't provide links here.