Video fails on v7.6 Roku 3 devices
We're developing a new channel and finished up working on the video player weeks ago. We're using a video node and playing smoothstream with playready drm streams. One of our engineers encountered a problem with video play on his Roku 3 at home; videos all fail instantly with the following error information:
After some investigation it appears that this issue only occurs on Roku 3 devices that have been updated to software version 7.6.
We attempted to see if there were in fact http failures by checking for syslog events, but all calls appears to be working as expected.
Is this a bug in v7.6 and what can we do in the mean time to mitigate problems for users on these devices?
State: error
Error Code: -3
Error Message: An unexpected problem (but not server timeout or HTTP error) has been detected.
After some investigation it appears that this issue only occurs on Roku 3 devices that have been updated to software version 7.6.
We attempted to see if there were in fact http failures by checking for syslog events, but all calls appears to be working as expected.
Is this a bug in v7.6 and what can we do in the mean time to mitigate problems for users on these devices?
