Forum Discussion

sbox's avatar
sbox
Visitor
9 years ago

Updating Channel Info Without Submitting New App

My company has recently submitted an app update. The app should be free to download with an in app subscription option.

However, something was filled out incorrectly and now the subscription cost is being required before customers download the app. As the app itself is fine, is there way to change this setting and make the app free again without having to resubmit a new package? 
Roku Developer Program

3 Replies

  • EnTerr's avatar
    EnTerr
    Roku Guru
    9 years ago
    Yes. 
    Except the app bundle, all the other info is metadata and can be re-published w/o full-blown new release review. Get in touch with the channel store operatives, since they have to press the button on the Co's side.
  • sbox's avatar
    sbox
    Visitor
    9 years ago
    "EnTerr" wrote:
    Yes. 
    Except the app bundle, all the other info is metadata and can be re-published w/o full-blown new release review. Get in touch with the channel store operatives, since they have to press the button on the Co's side.

    Sorry if this a stupid question, but I'm just filling in for the person who would normally be taking care of these things - where do I find contact info for the channel store operatives? I've searched everywhere online and can't find any number or email.
  • EnTerr's avatar
    EnTerr
    Roku Guru
    9 years ago
    "sbox" wrote:
    Sorry if this a stupid question, but I'm just filling in for the person who would normally be taking care of these things - where do I find contact info for the channel store operatives? I've searched everywhere online and can't find any number or email.

    Use the general one, developer at roku.com