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Row8-Admin's avatar
Row8-Admin
Reel Rookie
4 years ago

Unable to transact on our sideloaded app with ROKU software version 10.5.0 build 4208-46.

Ever since our roku developer devices were updated to software version 10.5.0 build 4208-46, we are unable to test roku pay on our sideload apps. We have to deploy our channel to be able to transact. It used to work fine. It helped us trouble shoot SVOD. The following is an image of what gets displayed on our screen as soon as we invoke ROKU pay.

Roku pay fail with sideload appThe error message says:

"Could not be process at this time due to an error"

"We were unable to complete your request (error code 006). Please try again"

"Continue"

 

Any suggestions on how to re enable roku pay on a sideloaded app?

Thank you

Roku Developer Program

4 Replies

  • Paulina_Support's avatar
    Paulina_Support
    Channel Surfer
    4 years ago

    Hi Row8-Admin,

    I'm sorry to inform you that we're experiencing some technical issues. This problem was escalated over the weekend. Please bear with us while our engineers investigate and work on a fix as apparently, billing testing is down across the board, with multiple developers impacted. I'll let you know as soon as I have an update. 

     

     

    • bgtime's avatar
      bgtime
      Channel Surfer
      4 years ago

      We are experiencing the same problem. Any update on the progress of the support team?

  • goku007's avatar
    goku007
    Reel Rookie
    3 years ago

    Have you got any solution for this? I'm facing the same issue.

    • Row8-Admin's avatar
      Row8-Admin
      Reel Rookie
      3 years ago

      I was just able to sideload the current production build of our ROW8 app onto a Roku Express 3900X running v12.5.0, then complete a transaction within the app. Of course, since a sideload is not a channel, I could not add it to our test users, so the transaction went through as a real payment.